As a victim of crime, you have a right to be treated fairly by all South Australian public agencies and officials.

You can make a complaint if you feel your rights as a victim of crime have not been upheld.

Complain directly to the agency

The first step is to contact the agency directly - unless you do not feel comfortable doing so.

Most agencies will have their own complaint procedure.

You should first contact the Victim Contact Officer or a supervising officer at your local police station.

If you are not satisfied with the response you can contact:

The Commissioner of Police
GPO Box 1539
Adelaide SA 5001

If you complaint relates to the nature of the investigation or the behaviour of the police officer, you can also contact the Office for Public Integrity (OPI) (external site) .

The role of the OPI is to receive complaints about police officers and refer them to the Internal Investigation Section of SA Police. There complaints are assessed and may be investigated. This is overseen by the OPI.

Read more about when and how you can make a complaint on the OPI website.

See the Office of the Director of Public Prosecutions website (external site) for more information about making a complaint.

For complaints about the Supreme Court of South Australia you should write to:

The Honourable Chief Justice
301 King William Street
Adelaide SA 5000

For complaints about the District Court of South Australia you should write to:

His Honour the Chief Judge
GPO Box 2465
Adelaide SA 5001

For complaints about the Magistrates Courts in South Australia you should write to:

The Chief Magistrate
PO Box 6115 Halifax Street
Adelaide SA 5000

Complain to VOCSA

You can complain directly to VOCSA, if you feel your rights as a victim of crime have not been upheld. After we receive your complaint, we will tell you what can be done.

If you have not been treated properly, the Commissioner for Victims’ Rights can recommend you receive a written apology.

Error:

The Commissioner can’t:

  • change a decision made by a judge, magistrate or tribunal member
  • direct police to investigate or prosecute
  • investigate a complaint that is already being investigated by another organisation
  • investigate a complaint not covered by the Victims of Crime Act 2001.